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Privacy Policy (GDPR Compliant)

Effective Date: [Insert Date]
Last Updated: [Insert Date]

Welcome to Campingcars.net (“Campingcars.net,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws within the European Economic Area (EEA).

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website https://www.campingcars.net and use our services related to RV and camper rentals, campsite bookings, and RV sales or dealership listings (collectively referred to as the “Services”).

1. Data Controller

The data controller responsible for processing your personal data is:

Campingcars.net
[Insert Company Legal Name & Address]
Email: privacy@campingcars.net

2. Categories of Personal Data We Collect

a. Data You Provide Directly

Account Information: Name, email address, phone number, password, and profile data when creating an account.
Listing Information: Photos, descriptions, pricing, and location details when posting RVs, campers, or campsites.
Payment Information: Billing address and transaction details (processed securely by third-party payment providers; we do not store full payment card details).
Verification Data: Identity documents or business credentials for hosts, renters, or dealers.
Communications: Messages, support requests, and reviews exchanged through our platform.

b. Automatically Collected Data

Technical Data: IP address, browser type, device identifiers, operating system, referring URLs, and usage statistics.
Cookies and Tracking Technologies: Used to enhance site performance, remember preferences, and analyse visitor behaviour (see Section 7).

c. Data from Third Parties

Identity verification or anti-fraud providers.
Payment processors.
Social media or external login services (if you connect your account).

3. Lawful Basis for Processing

We process your personal data only when permitted under GDPR, based on one or more of the following lawful bases:

Purpose	Lawful Basis
Account registration, bookings, and transactions	Performance of a contract (Art. 6(1)(b))
Communication and customer support	Legitimate interest (Art. 6(1)(f))
Fraud prevention, verification, and security	Legal obligation (Art. 6(1)(c)) or legitimate interest
Marketing and promotional communications	Consent (Art. 6(1)(a))
Data analytics and improvement of services	Legitimate interest (Art. 6(1)(f))
Compliance with legal requirements	Legal obligation (Art. 6(1)(c))

4. How We Use Your Data

Create and manage user accounts.
Enable RV and camper rentals, bookings, and dealership interactions.
Facilitate secure payments and issue invoices.
Communicate with you about your transactions or support requests.
Send service updates, promotional offers (with your consent), or important notices.
Verify identity and prevent fraudulent activities.
Improve website functionality and user experience.
Comply with applicable laws and regulations.

5. Data Sharing and Disclosure

We may share your personal data with:

Other Users: For confirmed rentals, bookings, or sales communications.
Service Providers: Payment processors, cloud hosting, identity verification, analytics, and customer support partners — bound by GDPR-compliant data processing agreements.
Legal Authorities: Where required by law or for the establishment, exercise, or defence of legal claims.
Business Transfers: In the event of a merger, acquisition, or restructuring of Campingcars.net.

We do not sell or rent your personal data to third parties.

6. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure an adequate level of protection through:

Adequacy Decisions (for approved countries), or
Standard Contractual Clauses (SCCs) approved by the European Commission.

7. Cookies and Similar Technologies

Campingcars.net uses cookies to improve functionality, analyze performance, and deliver a personalized experience.

Types of cookies we use:

Essential Cookies: Necessary for login and secure operation.
Analytical Cookies: To understand site usage and improve performance.
Marketing Cookies: To deliver relevant ads and offers (only with your consent).

You can manage or disable cookies in your browser settings or through our cookie consent banner.

8. Data Retention

We keep your data only as long as necessary to fulfill the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.

Account data: retained until you delete your account.
Transaction data: retained for up to 7 years (for tax and compliance reasons).
Marketing data: retained until you withdraw consent.

9. Your Rights Under GDPR

As a data subject, you have the following rights:

Access: Obtain a copy of your personal data.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your data (“right to be forgotten”).
Restriction: Limit processing under certain conditions.
Data Portability: Receive data in a structured, machine-readable format.
Objection: Object to processing based on legitimate interests or for direct marketing.
Withdraw Consent: Where processing is based on consent, you can withdraw it anytime.

To exercise your rights, contact us at privacy@campingcars.net. We will respond within one month, as required by GDPR.

10. Data Security

We implement appropriate technical and organisational measures to protect personal data from loss, misuse, or unauthorized access, including:

SSL encryption
Access controls
Secure data hosting within the EEA (or equivalent protection)
Regular security audits

11. Automated Decision-Making

Campingcars.net does not use personal data for automated decision-making or profiling that produces legal or similarly significant effects on users.

12. Children’s Privacy

Our platform is not directed at individuals under 18 years of age, and we do not knowingly collect their personal data.

13. Changes to This Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated via email or through our website. Please review this page regularly to stay informed of updates.

14. Contact & Complaints

If you have questions or concerns about our data practices, please contact us at:

Email: privacy@campingcars.net
Website: https://www.campingcars.net
Address: [Insert Company Address, EU-based if applicable]

If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local Data Protection Authority (DPA). A list of EU DPAs can be found here: https://edpb.europa.eu/about-edpb/board/members_en

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